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Forms, Downloads & Help

One searchable help center for FAQs, the glossary, forms, and family downloads. Educational answers use the same verified knowledge as Eden's public hubs.

Last reviewed September 2, 2026

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Who this applies to

Anyone looking for a form, a short answer, or a downloadable checklist.

What is not automatically guaranteed

FAQs are educational summaries. They do not replace official DMAS, plan, or legal determinations.

Limitations

FAQs are educational summaries. They do not replace official DMAS, plan, or legal determinations. Eden educational resources are not a substitute for official Medicaid, waiver, or health-plan determinations. Rules vary by program, assessment, authorization, and plan. Confirm current details with DMAS, your MCO, and Eden intake.

Plain-English summary

One searchable help center for FAQs, the glossary, forms, and family downloads. Educational answers use the same verified knowledge as Eden's public hubs.

What you can find

Search FAQs, open the glossary, download family guides when published, and start intake forms. Training records stay behind sign-in.

FAQ center

High-value questions about PCA, ADLs, respite, family caregivers, Cardinal Care, authorization, EVV, and transportation are answered from verified knowledge — not invented chat replies.

Glossary

Short definitions of ADL, IADL, PCA, LRI, Cardinal Care, CCMC, MCO, LTSS, FFS, EVV, appeal, grievance, and related terms.

Forms and downloads

Use the forms pathway for care requests. Checklists and family guides are educational, not legal documents.

Important limitations

Eden educational resources are not a substitute for official Medicaid, waiver, or health-plan determinations. Rules vary by program, assessment, authorization, and plan. Confirm current details with DMAS, your MCO, and Eden intake.

Eligibility and applicability

Program rules, assessments, and payer authorization decide what can start. Medicaid enrollment, waiver enrollment, service eligibility, service authorization, and authorized hours are not the same status.

Assessment and documentation

Depending on the program and service, an assessment and supporting documentation may be required. A nurse does not automatically visit first for every request.

Authorization and approval

When authorization is required, the payer or MCO reviews the requested service and hours. Outcomes can include approval, partial approval, a request for more information, or denial. Eden does not approve the benefit.

Hours and limits

Requested, assessed, authorized, scheduled, and EVV-verified hours can all differ. This site does not invent a universal hour number.

How services can interact

Personal care, respite, companion, adult day, and transportation follow separate rules. A plan may authorize one, more than one, or none.

Family caregiver implications

A parent or spouse is not automatically a paid caregiver. Virginia LRI rules apply only in defined relationships and only when the current official policy and authorization allow it.

Agency-directed vs consumer-directed

Agency-directed: a licensed agency is the employer. Consumer-directed: the member or representative is the employer of record, with services-facilitator support where the waiver allows. Eden's typical public role is agency-directed care.

Insurance and MCO implications

Managed-care members usually follow their plan's authorization and appeal process. Fee-for-service members follow DMAS processes. A plan existing on the official roster does not mean Eden is in-network.

Search Medicaid, care, training, EVV, rights, and forms

Audience

Topic

Type

3 resources found

forms
Forms, Downloads & Help
Search FAQs, open the glossary, and find forms and family downloads.
Families · Caregivers · Professionals · 4 min read · faq
Last reviewed: September 2, 2026
Read Guide →
forms
Care Request & Intake Forms
Public pathways to request care and complete intake paperwork.
Families · 3 min read · form
Last reviewed: September 2, 2026
Read Guide →Start Care →
medicaid • home-care
Home Care / Medicaid Glossary
Short definitions of ADL, IADL, PCA, Cardinal Care, MCO, EVV, LRI, and related terms.
Families · Caregivers · Professionals · 5 min read · guide
Last reviewed: September 2, 2026
Read Guide →

FAQ center

Search the same verified questions used across Resources. This is not a generated-answer chatbot.

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Glossary

ADL: Activities of Daily Living — basic self-care tasks such as bathing, dressing, grooming, toileting, eating/feeding when applicable, mobility, and transfers. Exact lists can vary by program.; Related guide
IADL: Instrumental Activities of Daily Living — household or community tasks such as meals, shopping, laundry, or light housekeeping. Whether an IADL is covered depends on the specific program and authorization. Do not assume every IADL is reimbursable.; Related guide
PCA / personal care aide: A worker who assists with authorized personal care. Programs may also say attendant, personal assistance, or aide. Titles are not interchangeable across every payer.; Related guide
Personal care / personal assistance: Hands-on or cueing help with authorized ADLs and, when the program allows, certain IADLs. Coverage requires eligibility plus service authorization — Medicaid enrollment alone is not enough.; Related guide
Attendant: A common consumer-directed term for the worker hired by the member or representative to provide authorized assistance.; Related guide
Respite: Temporary relief for an unpaid primary caregiver. It is a different service from personal care and has its own eligibility and authorization rules.; Related guide
LRI: Legally Responsible Individual — in Virginia DMAS waiver guidance, a parent or legal guardian of a minor, or the participant's spouse. Not every parent of an adult is an LRI under this definition.; Related guide
CCC Plus Waiver: Virginia's CCC Plus 1915(c) home- and community-based services waiver. This is a waiver program, not the current name of Virginia's Medicaid managed-care program.; Related guide
Cardinal Care: Virginia's Medicaid and FAMIS program brand. All Medicaid managed-care and fee-for-service members are part of Cardinal Care.; Related guide
Cardinal Care Managed Care (CCMC): Virginia's current Medicaid managed-care program, effective July 1, 2025. It combined the historic CCC Plus managed-care and Medallion 4.0 programs. Do not confuse CCMC with the CCC Plus Waiver.; Related guide
MCO: Managed Care Organization — the health plan that coordinates covered services for many Cardinal Care members.; Related guide
LTSS: Long-Term Services and Supports — including personal care, respite, adult day health, and related community services when authorized.
FFS: Fee-for-service — Medicaid coverage administered by DMAS rather than an MCO. Some members remain in FFS; most are in managed care.; Related guide
Service authorization / prior authorization: The payer's approval of a specific service, amount, and period. Authorization is not the same as Medicaid eligibility or waiver enrollment.; Related guide
Plan of care: The documented service plan that describes authorized supports. Hours cannot exceed what the payer authorized.; Related guide
EVV: Electronic Visit Verification — a federal and Virginia requirement to record visit facts such as member, service, caregiver, date, location, and start/end time for many personal care, respite, and companion visits.; Related guide
Care coordinator / care manager: A plan or program staff member who helps coordinate covered services. They do not replace the payer's authorization rules.
Services facilitator: In consumer-directed models, a professional who supports the member/representative with employer-of-record tasks. Eden does not automatically fill this role for every case.; Related guide
Employer of record: In consumer-directed services, the member or representative who hires, schedules, and supervises the attendant, with fiscal-agent support.
Agency-directed: A licensed agency hires, schedules, and supervises aides. The agency — not the family — is the employer.; Related guide
Consumer-directed: The member or representative is the employer of the attendant, with services-facilitator and fiscal-agent support where the waiver allows.; Related guide
Appeal: A request to review a coverage decision such as a denial, reduction, or termination. Deadlines come from the official notice.; Related guide
Grievance: A complaint about quality, access, or customer service that is not necessarily a dispute of a coverage determination.; Related guide
Reassessment: A later review of needs that can change authorized services or hours. Frequency depends on the program and payer.; Related guide
DME: Durable medical equipment — reusable medical equipment ordered for a medical need, such as wheelchairs, walkers, hospital beds, or patient lifts. Virginia Medicaid coverage depends on the item, medical necessity, documentation, and authorization. Eden is not confirmed as a DME supplier.; Related guide
Wheelchair van: A non-emergency transportation vehicle equipped to carry someone who already uses a wheelchair or mobility device. It is not the same as Medicaid providing a wheelchair to keep.; Related guide

Full glossary page →

What Eden can help with

Point you to the matching guide, form pathway, or Start Care.

What Eden cannot decide

Eden cannot approve Medicaid eligibility, waiver enrollment, MCO enrollment, service authorization, or a specific number of hours. Those decisions belong to DMAS, the health plan, or another payer.

Common questions

Where did FAQ Search go?

FAQ Search now lives in this Help center so families do not maintain two FAQ destinations.

Official sources

Virginia DMAS
Cardinal Care members
Verified September 2, 2026
Virginia DMAS
Cardinal Care providers / current MCO roster
Verified September 2, 2026
Virginia DMAS
CCC Plus Waiver
Verified September 2, 2026
Virginia managed care enrollment broker
Virginia managed care enrollment
Verified September 2, 2026
Virginia DMAS
Electronic Visit Verification
Verified September 2, 2026
Virginia DMAS
Virginia Medicaid transportation
Verified September 2, 2026

Last reviewed September 2, 2026.

Want help?

Start Care or contact Eden. Submitting a request does not approve services or hours.

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Care You Can Count On at Home

Eden Home Health Care helps individuals and families explore dependable in-home support based on their needs, schedule, eligibility, and service availability. Complete the secure form and our team will contact you to discuss the next steps.

Personalized in-home care consultation

Assistance with daily living activities

Personal care and companion support

Family-centered care planning

Insurance and eligibility guidance

Flexible scheduling based on availability

Respectful and dependable caregivers

Clear communication throughout the intake process

Limitations

Glossary

ADL

Activities of Daily Living — basic self-care tasks such as bathing, dressing, grooming, toileting, eating/feeding when applicable, mobility, and transfers. Exact lists can vary by program.

Forms, Downloads & Help

Who this applies to

What is not automatically guaranteed

Limitations

Plain-English summary

What you can find

FAQ center

Glossary

Forms and downloads

Important limitations

Eligibility and applicability

Assessment and documentation

Authorization and approval

Hours and limits

How services can interact

Family caregiver implications

Agency-directed vs consumer-directed

Insurance and MCO implications

What can we help you find?